CoreLogic launches new claims resource management solution

US-based tech firm CoreLogic has launched a new solution that will simplify claims resource management for insurance carriers

CoreLogic – an Irvine, California-based company that provides property intelligence and analytics for the home insurance market – has launched an insurance solution that will “revolutionise” the way carriers locate, schedule and track claims and restoration resources.

Called CoreLogic Claims Dispatch, the solution will streamline the claims process to ensure that carriers can efficiently assign the right resources to each claim.

The solution is consistent with the broader move across the insurance industry to smarter, cloud-based technology solutions that help carriers to move away from the traditionally legacy-based nature of the insurance industry.

In particular, insurers are using data to mitigate against risks like natural catastrophes and inherent risks within the property, launching parametric solutions and AI-powered roof age analysis for example.

CoreLogic states the process of managing claims and restoration resources has been a “time-consuming and challenging task” for carriers for too long.

New CoreLogic innovation brings multiple benefits for carriers

But, with its new solution, it aims to make it quicker and easier for insurers to identify resources, utilising a powerful algorithm to match adjusters, vendors and contractors to specific jobs; track capacity by monitoring the schedules of field professionals and assigning tasks to those who are available or nearby; and handling bulk claims with a feature that streamlines the process of assigning multiple tasks to resources simultaneously.

The system integrates with existing claims management systems (CMS) seamlessly to make it easier for carriers to adopt.

Garret Gray, President at CoreLogic Insurance Solutions, says: "Our goal with Dispatch is to provide carriers with a comprehensive and user-friendly tool that empowers them to optimise their claims and restoration processes.

“Carriers can focus more on delivering exceptional customer service and quick turnaround times, ultimately enhancing their operational efficiency and competitive edge. Dispatch is a testament to our commitment to innovation by delivering cutting-edge solutions that address the evolving needs of the insurance industry.”

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