Leveraging AI, CLARA’s technology uses advanced machine learning to deliver insights that help claims adjusters guide casualty insurance claims toward optimal outcomes.
Amazon: Improving workers’ claims experience
Per the deal, Amazon will have access to CLARA’s Triage, Litigation and Treatment modules which provide AI insights that detect claims at risk of escalation, as well as identify the best courses toward resolving claims involving injuries.
Amazon says its partnership with CLARA comes amid a rise in the cost and severity of commercial claims over the past 10 years, namely medical cost inflation, litigation rates and a shortage of insurance claims professionals.
By utilising CLARA, the world’s leading e-commerce enterprise says it will be able to stabilise negative trends associated with traditional insurance carriers and self-insured enterprises, including Amazon itself.
CLARA Analytics CEO, Heather H Wilson says: “Amazon is unquestionably one of the top technology companies in the world.
“Its decision to use our platform is a clear affirmation of CLARA’s leadership position in AI and insurtech. We’re proud of our track record and our consistent delivery of extraordinary ROI for our clients.
“We look forward to doing the same in this case. The entire CLARA organisation is excited to have earned Amazon’s vote of confidence.”
CLARA: Building on a product launch
The casualty insurance claims provider’s partnership with Amazon comes after the launch of its new AI platform for general liability claims.
CLARA said this new product completed its casualty lines risk and exposure offering, which is now evidenced by Amazon’s decision to use its suite of AI products.
Its new general liability claims platform uses natural language processing to remove detailed information from claims reports, legal correspondence and medical records.
And, after the introduction of general liability claims, CLARA says its AI platform will learn to identify variables that correlate with medical escalation, litigation and other areas associated with general liability.
Please also take a look at our upcoming virtual event, InsurTech LIVE, coming on 18th-19th October 2023.
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