NFP: innovating in the insurance ecosystem

NFP Connect, launched in 2021, is the platform that supports NFP’s digital transformation. It does so by focusing on improving the user experience for its employees and customers alike. 

Mark Rieder, Head of Innovation, talks us through what he prefers to describe as NFP's 'system of engagement'. It's a personalised way to aggregate data and bring it together – all about connecting people with information. Its convenience and enhanced user experience drives more adoption; more adoption drives more data; more data drives more information; and more information drives greater personal empowerment. 

Connect draws on NFP's partnership with established Insurance Industry players players including Aflac, Applied Systems, Salesforce, Service Now, and WalkMe, as well as recent startups like Armadillo, Ascend, Bindable, Bold Penguin, and TrustLayer to create better experiences for end users and NFP's teams alike.