Grupo Ageas Portugal on the digital insurance revolution

Grupo Ageas is leading the way through innovation and new marketplace offerings. Ângelo Guerra Vilela is the Director of Digital Assets & Journeys, tell us how the company is growing and developing as the global insurance industry addresses the switch from analogue and manual processes, to digital, automation and beyond. 
He says, “We see ‘digital’ and ‘digitisation’ as two different things. Though the two are strongly linked, and complementary – ‘digital’ is what the outside world sees, ‘digitisation’ is what the outside world does not see, and which enables ‘digital’; in other words ‘digital’ stands for experience while ‘digitisation’ stands for efficiency.”