- How NLP and Natural Action Synthesis (NAS) works at Lemonade

By Evelyn Howat

Lemonade is a full-stack insurance company powered by AI, and AI Maya is our insurance bot! Using our advanced technology, AI Maya chats with users to not only get customized, instant answers to complex questions, but helps them make changes to their policies and take action in what feels like a quick conversation with a friend. Today, functionality is added to most new features, making AI Maya smarter and more capable with every product update. 

In this video, we taught AI Maya to handle the entire process of moving a customer to a new home. It’s a complex process which includes canceling their old policy, evaluating the risk of the new address, generating an accurate price, and producing a new policy – all instantly. 


Featured Videos

View all

VitalityHealth: Telehealth in a digitised world

VitalityHealth Managing Director Dr Keith Klintworth talks telehealth and digitisation of the health industry

Digital Strategy

Gary Ho on Digital Transformation as CTO at AXA HK and Macau

Digital Strategy

Innovation through technology


Distributed Ventures:Structurally Advantaged Venture Capital