CX.ai - How NLP and Natural Action Synthesis (NAS) works at Lemonade

Lemonade is a full-stack insurance company powered by AI, and AI Maya is our insurance bot! Using our advanced CX.ai technology, AI Maya chats with users to not only get customized, instant answers to complex questions, but helps them make changes to their policies and take action in what feels like a quick conversation with a friend. Today, CX.ai functionality is added to most new features, making AI Maya smarter and more capable with every product update. 

In this video, we taught AI Maya to handle the entire process of moving a customer to a new home. It’s a complex process which includes canceling their old policy, evaluating the risk of the new address, generating an accurate price, and producing a new policy – all instantly.