Insurance Office of America: driving a digital revolution
Headquartered in Florida and with over 60 offices spread across the US and London, UK, IOA is a fast-growing, innovative and much-celebrated presence in the American insurance industry.
Offering coverage on home and car, the company states that it uses industry-leading technology underpinned by data science and machine learning to deliver an exceptionally easy and fast purchasing experience.
Customers will be able to compare and buy insurance from amongst the nation’s most trusted suppliers in as little as three minutes. “The result is an omnichannel, intuitive and fully responsive digital experience,” said the press release.
Changing how customers purchase coverage
“We have listened to our customers, engaged in focus groups, consulted with industry experts, invested in technology and created an innovative, one-of-a-kind quote and buy platform,” said IOA Chairman and CEO Heath Ritenour.
“With SimplyIOA, our aim is to deliver convenience to consumers by fundamentally changing the conventional method of buying coverage.”
Delivering an optimal digital experience
“This is an exciting time for Insurance Office of America as we transition into the InsurTech sector with SimplyIOA,” concluded Heath.
“We will continue to refine our online offering to meet consumer expectations at every touchpoint, while delivering an optimal digital experience for purchasing insurance.”
SLK Software: Optimising performance in the digital economy
Established in 2000 in Bengaluru, India, SLK Software recognises that fast-paced digital transformation is creating an unprecedentedly fertile period of opportunity for global businesses.
As such, with a firm belief in the power of simplification and automation to yield new and exciting experiences, the company has been challenging the status quo for over 20 years through an approach that is:
- Relationship oriented
- Strategically focused on a desired outcome
- Reliant on automation tech
Believing in purposeful automation
SLK’s specialisation in automation tech is full spectrum: artificial intelligence (AI) and machine learning (ML), Computer Vision, Natural Language Processing (NLP), Robotic Process Automation (RPA), and more, are all part of its core competencies.
Citing 90% productivity improvements, 30% business growth through better customer experiences, and up to 20x faster go-to-market capabilities, the reasons for its focus are clear.
The company currently serves the banking, financial services, insurance, retirement services, M&A, manufacturing, and supply chain sectors. Solutions offered include:
- Intelligent Business Transformation
- Agile IT Automation
Accelerating workflow processes
The latter is a tool specifically calibrated to enable business users an easy method for capturing document processes. This can occur across any application, with these individual tasks then seamlessly combined for both improved compliance and governance.
Carol Castelloni, VP of Transformation at CNA Insurance, highlighted this as providing critical support in helping the company meet its business objectives:
“SLK’s Avo Discover tool accelerates how we can document workflow processes, measure impacts on enhancements, and identifies future automation opportunities.” Liberated from having to focus on these process-driven aspects of business, CNA Insurance has been able to refocus its attention on creative problem-solving instead.
Ultimately, this is the most important benefit that SLK brings: it optimises the back end so that clients can channel their energy towards what matters the most, customers.
Read more about SLK Software and CNA Insurance in the June 2021 edition of FinTech Magazine.
Pictured: SLK Software team (source)