Aviva Canada unifies its cloud supply chain with CoreLogic
Specifically, the company has selected CoreLogic’s , an integrated claim supply chain that unifies multiple strands into a singular, coherent system. Aviva hopes that doing so will streamline workflows, enable innovation and increase partner optimisation.
“Our expanded relationship with Aviva is another milestone in providing leading global insurance companies with the most comprehensive and connected insurance workflow and management solutions available,” commented Frank Martell, President and CEO.
“Our solutions are focused on providing our clients with fast, effective, user-friendly and innovative policyholder experiences, as well as reducing costs and improving workflow efficiencies.”
For its part, Aviva Canada is pushing towards a revitalised approach its claims management experience, one which reflects the particular challenges (i.e. COVID-19) that are being felt by today’s customers. Hazel Johnson, VP of Property Claims, had this to say:
“Aviva is known for its superior claims experience, and we take pride in getting customers back to normal quickly after a claim event.
“By expanding our well-embedded global relationship with CoreLogic in Canada, we’ll be able to keep customers connected and involved throughout their claims activity from start to finish. Our people can quickly estimate damages virtually, resulting in faster settlements and higher customer satisfaction.”
Canada: abundant with tech talent
Canada’s status as an insurtech innovation hub is becoming increasingly apparent. With its abundance of tech-savvy talent made clear during the recent ‘’ awards, which included winner Samantha Liscio from , the importance of local knowledge is clearly a factor.
“The last 25 years in technology have been amazing. All the changes that are happening due to digital transformation, creating a ubiquity of technology and being able to do everything online,” Samantha .
“I believe an innovation mindset is important, thinking about what is possible, both from a technology and a customer implementation perspective and then finally adaptability and resilience, to be consistent and able to sustain through transformation.”
SLK Software: Optimising performance in the digital economy
Established in 2000 in Bengaluru, India, SLK Software recognises that fast-paced digital transformation is creating an unprecedentedly fertile period of opportunity for global businesses.
As such, with a firm belief in the power of simplification and automation to yield new and exciting experiences, the company has been challenging the status quo for over 20 years through an approach that is:
- Relationship oriented
- Strategically focused on a desired outcome
- Reliant on automation tech
Believing in purposeful automation
SLK’s specialisation in automation tech is full spectrum: artificial intelligence (AI) and machine learning (ML), Computer Vision, Natural Language Processing (NLP), Robotic Process Automation (RPA), and more, are all part of its core competencies.
Citing 90% productivity improvements, 30% business growth through better customer experiences, and up to 20x faster go-to-market capabilities, the reasons for its focus are clear.
The company currently serves the banking, financial services, insurance, retirement services, M&A, manufacturing, and supply chain sectors. Solutions offered include:
- Intelligent Business Transformation
- Agile IT Automation
Accelerating workflow processes
The latter is a tool specifically calibrated to enable business users an easy method for capturing document processes. This can occur across any application, with these individual tasks then seamlessly combined for both improved compliance and governance.
Carol Castelloni, VP of Transformation at CNA Insurance, highlighted this as providing critical support in helping the company meet its business objectives:
“SLK’s Avo Discover tool accelerates how we can document workflow processes, measure impacts on enhancements, and identifies future automation opportunities.” Liberated from having to focus on these process-driven aspects of business, CNA Insurance has been able to refocus its attention on creative problem-solving instead.
Ultimately, this is the most important benefit that SLK brings: it optimises the back end so that clients can channel their energy towards what matters the most, customers.
Read more about SLK Software and CNA Insurance in the June 2021 edition of FinTech Magazine.
Pictured: SLK Software team (source)