Quentin Colmant

Could you tell us about your early career? What drew you to insurance and how has the industry evolved?

My entry into the insurance industry was quite unexpected. After completing two Master’s degrees in engineering science and applied mathematics, I initially aimed for a career in

investment banking. However, I remembered a moment from my childhood when I participated in a small marathon at the age of 7 and received a pin from Assurances Générales de France, a major French insurance company that was later acquired by Allianz. That memory sparked my curiosity, so I sent my CV to AGF, secured an interview and was

offered a job as the chief of staff to the COO. During my early years at Allianz, I pursued an MBA while gaining valuable experience in the insurance sector. This combination of academic learning and hands-on experience provided me with deep insights into the industry. Since then, the industry has evolved significantly with a strong focus on digital

transformation. Insurers are now leveraging technologies like data analytics and AI to improve efficiency, personalise products and enhance customer experiences. The rise of insurtechs and embedded insurance has also made accessing insurance easier and more integrated into everyday life, aligning better with modern consumer needs.

Insurance is a field with constant innovation. What personal qualities or experiences have helped you stay ahead in such a dynamic environment?

Resilience has been one of the most important qualities that has helped me navigate the constantly changing insurance landscape of insurance. This industry is full of challenges – from regulatory changes to the rapid pace of technological advancements – and resilience has enabled me to adapt quickly and continue pushing forward. My background in engineering

and finance has given me a strong analytical mindset, while my diverse roles in strategy, consulting and operations have taught me to stay flexible and open to new ideas. I’ve learned to embrace uncertainty, view challenges as opportunities and maintain a focus on continuous learning, which is crucial for staying ahead in such a dynamic environment.

How do you strike a balance between leading teams and staying current with industry advancements?

Striking this balance involves a combination of strong management and continuous learning. As the company scales, my role is evolving to become more of a connector or facilitator. I’ve

built a talented management team that excels in their areas, allowing me to delegate effectively and focus on strategic vision and growth. At the same time, I believe that talking to my people is one of the best things I can do. Keeping that connection is essential so I don’t end up in an ivory tower, disconnected from the day-to-day realities. I stay engaged with my team, listen to their insights and encourage open communication. I also find it important to maintain strong links with the broader ecosystem and connect with other entrepreneurs who are facing similar challenges. This network helps me stay in tune with industry trends, gain fresh perspectives, and continue contributing meaningfully both within Qover and in the wider business community.

What key moment or decision do you think has had the most impact on your professional growth?

The most impactful moment was recognising a gap in the market for a Pan-European insurtech company and founding Qover to address it. It’s been an extraordinary journey, filled with intense challenges, unexpected turns and learning curves. Moving from a comfortable corporate environment to starting a company from scratch has required me to wear many different hats – from fundraising and scaling teams across 32 countries to developing new products and building a brand from the ground up. Each decision has felt monumental, with no guaranteed outcomes, but this unpredictability has been incredibly rewarding. Adding to the excitement, I’ve been navigating this journey while raising three children .Balancing the demands of entrepreneurship with family life has pushed me to grow rapidly as a leader, adapt continuously and thrive in uncertainty. I wouldn’t trade this experience for anything; it has shaped me both professionally and personally.

What are your thoughts on the implementation of AI in the insurance industry, particularly in claims management, underwriting and risk assessment?

I believe AI will have a profound impact on the insurance industry for years to come. AI is reshaping how we operate, create value and engage with customers. At Qover, we’ve focused on building an AI-driven culture, integrating AI into every aspect of our business to make embedded insurance more seamless and customer-centric.

There are two types of AI to consider: vertical and horizontal. Vertical AI is specialised for specific tasks within an industry, like processing claims or automating underwriting. At

Qover, we use vertical AI to streamline these processes, ensuring claims are handled faster, more accurately and with fewer errors, leading to quicker, fairer resolutions.

Horizontal AI, meanwhile, applies across multiple functions or industries. We use tools like GenAI chatbots to enhance customer interactions at various touchpoints. This approach not

only meets the needs of tech-savvy customers who prefer quick digital interactions but also ensures that human agents are available for more complex, personalised support.

Overall, AI is making insurance more accessible, relevant and integrated into customers’ everyday lives.

The concept of embedded insurance is growing rapidly, especially in the automotive industry. How do you see this trend influencing the relationship between insurers, automakers, and consumers?

Embedded insurance, where coverage is seamlessly integrated into the purchase or lease process, is opening up new opportunities for the automotive industry. Automakers have

worked with insurers for years, but now I believe a real shift is happening. Today’s cars are essentially ‘computers on wheels’, offering a unique chance to offer insurance that is far more convenient and relevant for modern consumers. For automakers, embedding insurance into the customer journey – whether online or at the Dealership – creates a smoother, more seamless experience. At Qover, we’re helping make this happen by offering digital-first insurance solutions that use real-time data to personalise coverage based on the specifics of each vehicle. It’s a win-win: customers get insurance that’s tailored to their car and usage, while insurers can provide fairer pricing and reward

responsible driving. From the consumer’s side, it simplifies everything—no more shopping around for separate policies.

We’re seeing more financial services firms integrating insurance into their offerings. What do you think are the key benefits and how can they best position themselves to capture this market?

Embedded insurance is really changing the game for financial services firms, from fintechs and neobanks to more traditional players like banks and credit unions. As consumers, we’ve come to expect more seamless, connected experiences, whether we’re shopping online or managing our finances. Embedded insurance taps into that trend by integrating coverage

directly into the customer journey, either as part of a bank account or card offering, or even at the point of transaction, like when you’re booking travel or making a big purchase. It becomes a natural part of the product, adding value without any extra steps for the customer. For financial services firms, embedding insurance into accounts or credit cards means they

can provide a more comprehensive package, enhancing customer value from day one. For instance, imagine a credit card that includes travel insurance. This feature not only makes the card more attractive but also encourages customers to use it for travel-related expenses, knowing they’re protected. On the other hand, offering insurance at the point of transaction

allows them to capture customer interest exactly when they need it most, driving better conversion rates and stronger relationships. But beyond boosting revenue, embedded insurance also has the potential to influence customer behaviour, encouraging clients to engage differently with their bank, whether by increasing card usage or upgrading their account for additional coverage.

Moreover, financial services firms can improve more than just revenue targets by incorporating insurance, they can focus on reducing customer acquisition costs, increasing retention, and deepening customer relationships. Insurance integration can act as a differentiator, positioning financial services firms as more than just transactional entities but rather as holistic service providers that meet diverse customer needs. From the customer’s perspective, this approach simplifies everything. It’s more flexible and tailored, adapting to their changing needs and preferences. The seamless integration aligns with the demand for digital, on-demand services, making insurance feel more accessible, transparent, and relevant.

To read the full story in the magazine click HERE

Make sure you check out the latest industry news and insights at InsurTech and also sign up to our global conference series - Tech & AI LIVE 2024 and InsurTech LIVE 2025​​​​​​​

InsurTech is a BizClik brand