Jun 16, 2021

Nuvalaw and Trust Arbitration launch ADR claims solution

3 min
The ADR specialist, Trust Arbitration and the insurtech Nuvalaw say PI claims could be settled in three days or less

Nuvalaw, the Cape Town-based technology startup focused on the insurance sector, has joined forces with the ADR specialist Trust Arbitration to launch a ground-breaking claims resolution solution.

A provider of an online claims resolution platform, Nuvalaw facilitates the online negotiation and arbitration of claims, delivering a simpler,  lower-cost process and better outcomes for personal injury (PI) claims for insurers, claimant law firms, and their customers. 

The services will run alongside Nuvalaw’s suite of digital negotiation and document management tools and the move has been hailed as the first industry-led solution of its kind to tackle the challenges associated with processing claims and being awarded compensation following a personal injury.

Personal injury claims

On average, personal injury (PI) claims that have reached stage three on the Ministry of Justice (MoJ) Claims Portal or developed into liability or quantum disputes on the Official Injury Claim portal, represent a major issue for insurers, claimant lawyers, and claimants.  

Reports suggest the average time to settle for personal injury claims in 2019 was 40 weeks. However,  in 2020, due to the impact of Covid-19 on the courts, the waiting period increased to 62 weeks.  

Nuvalaw’s new technology platform and Trust Arbitration’s ADR service will provide a solution for these and other disputed PI claims and the cloud-based platform handles all aspects online through to final settlement.

Pilot schemes in the UK have shown the platform can reduce claims resolution times from the 400 days required were the claim to be settled in court to three days or less. 

Matthew Maxwell Scott, executive director of the Association of Consumer Support Organisations (ACSO), a not-for-profit membership body established in 2019 to represent the interests of consumers as claimants in the civil justice system, welcomed the move, saying, “Lengthy, expensive and often intimidating court processes are an absurdity for many if not most low-value cases. 

“ADR schemes address this and are also a real-world example of co-operation between claimant and defendant organisations, proof that collaboration can exist on the ground rather than just being a buzzword bandied about at industry events and then back to business as usual.”

Nuvalaw and insurers

The new solution works by allowing insurers, third-party administrators, claimant law firms, and other organisations representing claimants, to resolve disputes by digital negotiation. 

 Then, if necessary,  they can refer the claims to online arbitration. The arbitrators then review the claims and make legally binding awards. Arbitrators resolve claims on the basis of documents submitted (an asynchronous and therefore faster process) or via online hearings.  

Speaking about the move, Willie Pienaar, Chief Executive of Nuvalaw, explained, “There is an urgent need to speed up the resolution of claims and reduce costs relating to these cases, which have suffered further delays due to the pandemic.  Our proven technology is in place and the process is very straightforward to ensure that claimants, law  firms, and insurers can resolve these cases much more quickly and cost-effectively.” 

Tim Wallis, director of Trust Arbitration and its associated company Trust Mediation, commented, “We have coupled the infinitely flexible ADR process and proven technology to deliver online dispute resolution.  Our arbitrators are carefully selected, trained, and monitored to provide the same high quality and  demonstrably impartial outcomes as a court, but more quickly, more simply, and less expensively on a  slick, user-friendly platform.” 

Pilot programmes

To date, two successful pilots have been run with two top ten UK insurers and five law firms. One of the pilots was with Minster Law, who concluded that ADR will eventually become the standard for finalising cases where settlement cannot be reached directly with an insurer. 

Their preliminary findings with the new claims resolution solution and a UK Tier One insurer showed that PI motor claims were settled much more efficiently with the quickest settlement time being just 24 hours.  


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Aug 1, 2021

CB Insights: US Insurtechs Are Competing In A Global Market

2 min
Tech market intelligence platform CB Insights highlights that 2021 insurtech funding is less dominated by US firms and more geographically diverse

In the first half of the year, insurtech companies around the world have raised US$7.4bn, nearly doubling their funding in Q2. According to Digital Insurance, insurtechs have raised US$4.8bn in Q2—an 89% increase in funding from Q1. But US firms are no longer the sole beneficiaries. 

What Are the Stats? 

Out of the 15 Q2 mega-rounds—those that top US$100mn—only eight included American firms. Pretty good, you might say. That’s over half! But US companies only made up 38% of the deals, which marks a 10% drop from Q1 and a 12% drop from 2020. Technically, therefore, US insurtechs are less influential than they’ve been in the past. But who says this is a bad development? 


Despite my American citizenship, I’d argue that a more globally diverse insurance market is only for the best. Many of the world’s citizens who could most benefit from improved insurance services live outside of the States—and deserve local, tech-savvy services. 

Why Does This Matter? 

You’re always going to see the typical insurtech contenders from Western countries. For instance: 



But it’s critical that we address risk across the world. American insurtechs might be some of the most technologically skilled firms in the industry, but it’s not their first goal to address floods in Southeast Asia, crop destruction in China, and COVID complications in South Africa. That’s why we should celebrate that the recent Q2 round included insurtechs from 35 different countries


According to CB Insights’ Q2 2021 Quarterly InsurTech Briefing, this was the first time that they’d observed insurtech activity in Botswana, Mali, Romania, Saudi Arabia, and Turkey. And ‘from a product, service, distribution, and underlying risk perspective, we—as a society and as an industry—are moving at an unprecedented speed’, says Dr. Andrew Johnston, Global Head of Willis Re InsurTech


Just ask CB Insights. InsurTech value propositions have resonated with the world. 


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