Formula of Insurance Innovation Success: AI, Analytics and Automation

By Evelyn Howat

 Rohit Kapoor, Vice Chairman & Chief Executive Officer, EXL Service talks to The Economist about the evolution of the insurance industry. He finds the insurance industry in interesting times. “There is a big shift towards consumerism,” he explains. “That means the individual consumer is becoming more and more important. You need to have a much more customized offering and the ability to deliver it in real-time.” 


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