Sapiens initiates Petplan’s insurtech transformation
Petplan distinguishes itself by offering some of the most comprehensive pet insurance coverage in the North American region. Founded in 2003 and currently with over 250,000 customers, the company is charting a course for even greater expansion in the future.
Reimagining the customer experience
Possessing over 35 years of experience in the sector and serving 500 organisations in 25 countries with more than 3,400 employees, Sapiens is robustly prepared when it comes to empowering insurers in the digital era.
With the capacity to handle all of the ‘bread and butter’ aspects of insurance (underwriting, administration, billing and claims, etc), the company has a digital portfolio including advanced analytics, customer/agent portals and digital hubs featuring API (application programming interface).
“In order to support our ambitious growth goals, we required a cloud-native infrastructure with user-oriented configurability, a strong digital platform and open architecture,” said Danna Rabin, COO at Petplan North America.
“After an extensive search, Sapiens proved to be the perfect fit. Its fully digital insurance platform will enable us to reimagine the customer experience, quickly launch new products and services and deliver increased organisational efficiency.”
“Sapiens’ team understands insurance and technology and they ‘speak digital’ in a way that allowed our teams to quickly define their business needs and requirements,” Rabin added.
Roni Al-Dor, President and CEO of Sapiens, was similarly enthusiastic for the partnership, stating, “We are excited to welcome Petplan to the Sapiens team.
“With the performance and configurability of our digital insurance platform, we can provide the innovative capabilities Petplan requires to continue growing in a unique insurance space.”
SLK Software: Optimising performance in the digital economy
Established in 2000 in Bengaluru, India, SLK Software recognises that fast-paced digital transformation is creating an unprecedentedly fertile period of opportunity for global businesses.
As such, with a firm belief in the power of simplification and automation to yield new and exciting experiences, the company has been challenging the status quo for over 20 years through an approach that is:
- Relationship oriented
- Strategically focused on a desired outcome
- Reliant on automation tech
Believing in purposeful automation
SLK’s specialisation in automation tech is full spectrum: artificial intelligence (AI) and machine learning (ML), Computer Vision, Natural Language Processing (NLP), Robotic Process Automation (RPA), and more, are all part of its core competencies.
Citing 90% productivity improvements, 30% business growth through better customer experiences, and up to 20x faster go-to-market capabilities, the reasons for its focus are clear.
The company currently serves the banking, financial services, insurance, retirement services, M&A, manufacturing, and supply chain sectors. Solutions offered include:
- Intelligent Business Transformation
- Agile IT Automation
Accelerating workflow processes
The latter is a tool specifically calibrated to enable business users an easy method for capturing document processes. This can occur across any application, with these individual tasks then seamlessly combined for both improved compliance and governance.
Carol Castelloni, VP of Transformation at CNA Insurance, highlighted this as providing critical support in helping the company meet its business objectives:
“SLK’s Avo Discover tool accelerates how we can document workflow processes, measure impacts on enhancements, and identifies future automation opportunities.” Liberated from having to focus on these process-driven aspects of business, CNA Insurance has been able to refocus its attention on creative problem-solving instead.
Ultimately, this is the most important benefit that SLK brings: it optimises the back end so that clients can channel their energy towards what matters the most, customers.
Read more about SLK Software and CNA Insurance in the June 2021 edition of FinTech Magazine.
Pictured: SLK Software team (source)