How IoT is impacting the insurance landscape
The Internet of Things (IoT) has been disrupting all of our lives for some time now, whether we know it or not.
Beyond use cases for the smart home, IoT is having a much wider impact on certain areas of our daily lives, and next on the list is insurance. In particular, the technology is expected to transform how insurers assess business risk in the future.
Positively, the flow of data from IoT devices gives insurers the opportunity to understand what is happening to insured assets in real-time. This gives insurers the opportunity to price and charge based on when and how an asset is being used and allows insurers to notify of any risks to the policyholder and take preventive actions to avoid damage and interruption. Finally, in the case of parametric insurance, IoT data enables insurers to pay out claims automatically based on the data received from those devices.
However, many companies are only just starting their data journeys, which means we are still seeing a few growing pains. For example, many companies are still struggling to get access to the right data in the first place. What’s more, the volume of data available is far too large for insurers to process in its raw state.
Insurers do not want to be in the business of building and maintaining IoT networks especially when third parties already have consent from policyholders to collect and process data for their services. For example, elevator manufacturers collect real-time data about the use of their installed equipment to help provide better maintenance, but this could also help to build usage patterns for insurers.
What IoT data gives actuaries and underwriters is an understanding of how an individual policyholder and asset is performing against the norm. This in turn gives insurers the opportunity to nudge policyholders into taking fewer risks or to be priced accordingly. The former may result in reduced risk profiles, while the latter ensures they are adequately covered. For example, using telematics devices to monitor young drivers can help insurers determine a driver’s premium accordingly.
Looking to the long term, we may see a shift in commercial insurance towards a greater appetite for self-insurance, with re-insurance type contracts, as businesses use IoT to manage their own risks better. When it comes to shared IoT data across the supply chain, organisations may also be able to better mitigate business interruption. For personal insurance, as long as policyholders are willing to share their data, insurance could be built into their IoT devices such as home security or smartwatches.
Another consideration is the multi-layered aspect of IoT and its suppliers, which may cause issues. In areas such as self-driving vehicles, the question would not sit so much with IoT, but where the responsibility and risk lie. For example, in the event of an accident where a driver is not aware of the road conditions, does the fault lie with the car, sensor or software manufacturer? Each of these will no doubt have its own IoT systems to monitor each aspect of the vehicle.
IoT will undoubtedly have a transformative impact on the insurance industry and how it operates. Ultimately though, there is still a big learning curve to overcome and obstacles to navigate.
SLK Software: Optimising performance in the digital economy
Established in 2000 in Bengaluru, India, SLK Software recognises that fast-paced digital transformation is creating an unprecedentedly fertile period of opportunity for global businesses.
As such, with a firm belief in the power of simplification and automation to yield new and exciting experiences, the company has been challenging the status quo for over 20 years through an approach that is:
- Relationship oriented
- Strategically focused on a desired outcome
- Reliant on automation tech
Believing in purposeful automation
SLK’s specialisation in automation tech is full spectrum: artificial intelligence (AI) and machine learning (ML), Computer Vision, Natural Language Processing (NLP), Robotic Process Automation (RPA), and more, are all part of its core competencies.
Citing 90% productivity improvements, 30% business growth through better customer experiences, and up to 20x faster go-to-market capabilities, the reasons for its focus are clear.
The company currently serves the banking, financial services, insurance, retirement services, M&A, manufacturing, and supply chain sectors. Solutions offered include:
- Intelligent Business Transformation
- Agile IT Automation
Accelerating workflow processes
The latter is a tool specifically calibrated to enable business users an easy method for capturing document processes. This can occur across any application, with these individual tasks then seamlessly combined for both improved compliance and governance.
Carol Castelloni, VP of Transformation at CNA Insurance, highlighted this as providing critical support in helping the company meet its business objectives:
“SLK’s Avo Discover tool accelerates how we can document workflow processes, measure impacts on enhancements, and identifies future automation opportunities.” Liberated from having to focus on these process-driven aspects of business, CNA Insurance has been able to refocus its attention on creative problem-solving instead.
Ultimately, this is the most important benefit that SLK brings: it optimises the back end so that clients can channel their energy towards what matters the most, customers.
Read more about SLK Software and CNA Insurance in the June 2021 edition of FinTech Magazine.
Pictured: SLK Software team (source)