Dominique Roudaut

Dominique Roudaut

Chief Strategy, Innovation and Partnership Officer

Dominique Roudaut, chief strategy, partnership and innovation officer of Hannover Re, explains the reinsurer’s role as an ecosystem orchestrator

Dominique Roudaut, chief strategy, partnership, and innovation officer for Hannover Re. He has more than 20 years of P&L leadership, strategic, innovation, transformation, digital, ecosystem, product, and underwriting experience at a country, regional and global level.

Hannover Re, he explains, has moved on from a pure-play Reinsurance to becoming a Reassurer, ethnographic, and data analytics provider, and ecosystem orchestrator identifying problems to solve as defined by its clients: end-users, insurers, and noninsurance distributers

“We provide resilience for end-users; customer-centricity, efficiency, and relevance for insurers, as well as pointed solutions for distributors to better enable aspects of their strategy.”

According to Roudaut, Hannover Re’s services for end-users are geared towards generating frequent engagement. The traditional insurance model where insureds pay a premium once a year and eventually get the benefit of it the day a claim occurs has proved problematic, simply because it fails to engage with the customer.

Core values

With client-centricity presenting as a core value of the company, embracing change became essential in Hannover Re’s futureproofing plans.

“We want our insureds to get something out of insurance every day with prevention services and relevant information, educating and empowering them to change their behaviour,”

Sustainability and sales

Hannover Re’s innovations have also addressed sales and claims optimisation to better improve customer centricity while alleviating pressure on the Loss Ratio and streamline insurance back-office operations.

The company’s solutions for claims revolve around fraud and First Notice of Loss with different partners for every ambition and every budget.

Another way to assess fraud and adjudicate claims is a triage mechanism powered by Clearspeed recycling and improving on a technology  - notably used by defense forces in war zones to for instance hire local resources and better distinguish between an earnest translator and a potential suicide bomber

“We can also assist insurers with assessing and settling claims within minutes with a digital FNOL using the smartphone camera of an insured,” says Roudaut.

He adds, “We deliver resilience, not merely insurance. We craft experiences from A to Z.

Read the full story HERE

Share

Featured Interviews

Featured

Garrett Olson

Wolt’s Head of Insurance and Risk

Technology company Wolt’s Head of Insurance and Risk Garrett Olson explains the insurance needs of Wolt’s 180,000+ courier partners

Read More

Jürgen Kress

Director Product Management Integration and Digital Assistant at Oracle Cloud

We talk to Jürgen Kress to discover more about Oracle Cloud, the digital evolutions of the future and how the tech giant embraces a full community approach

Read More
“Oracle now boasts the fastest core network of global data centres, with over 42 regions currently available and nine more in the pipeline.”
Jürgen Kress
Director Product Management Integration and Digital Assistant at Oracle Cloud

Keith Klintworth

Managing Director at Vitality UK

As one of the global leaders in digital health management, VitalityHealth is revolutionising preventative medicine.

Read More

Frédéric St-Jean-Mercier

CIO at GroupAssur

GroupAssur’s CIO, Frederic St-Jean-Mercier, on digital transformation, technology stacks and the commercial insurance ecosystem

Read More

Gary Ho

Chief Technology Officer, AXA Hong Kong and Macau

Chief Technology Officer of Insurance Giant AXA Hong Kong and Macau, Gary Ho, discusses the relationship between better digitalisation and data

Read More

Garrett Olson

Wolt’s Head of Insurance and Risk

Technology company Wolt’s Head of Insurance and Risk Garrett Olson explains the insurance needs of Wolt’s 180,000+ courier partners

Read More