The partnership will see bolttech deliver embedded protection services, including mobile device switch and replacement services to AIS customers for the recently-launched AIS Care+ programme.
Bolttech joins AIS Car+ programme
According to reports, the AIS Care+ programme allows customers to switch or replace their smartphones and tablets flexibly for any reason and at any time from the comfort of their homes. Customers can also receive doorstep delivery with a money-back guarantee that ensures they are supported in a timely manner, as little as within six hours in Bangkok.
Both features are a first in the market for Thailand. The plan includes a "no questions asked" option for customers to exchange their current mobile device for a different brand, colour, or model. Additionally, bolttech provides a complimentary screen replacement service now bundled with the AIS Care+ plans.
The move is a bold one for bolttech, which was only launched in 2019, but already serves customers in 30 markets across North America, Asia, and Europe
Better customer products and services from bolttech and AIS
Currently, the AIS Care+ is available to all AIS customers who purchase a smartphone or tablet at any AIS-branded stores such as AIS Telewiz or AIS Buddy stores, with Customers subscribing to either a monthly or 12-month service.
Speaking about the new partnership, Saran Phaloprakarn, Head of Mobile and Consumer Products, AIS explained, "We're thrilled to partner with bolttech, a global expert in device protection, to launch this innovative and differentiated protection service offering in Thailand.
“AIS Care+ gives our customers more choice and convenience for changing or fixing their mobile devices, without having to deal with complicated and time-consuming claims and servicing requests. Our collaboration with bolttech has been integral to our efforts to deliver comprehensive services that help our customers stay connected at all times."
The partnership reinforces bolttech's position as a leading provider of embedded device protection across Asia and Europe.
Baldev Singh, CEO, Southeast Asia, bolttech, added, "Our device protection embedded with AIS, the leading telecommunications brand in Thailand, is another major step in our partner-led strategy for the market. We will continue to build on our partnership with AIS to offer more value to their growing customer base."