Madanes Implements Novidea’s Insurance Management Platform
Novidea, the creator of the cloud-based, data-driven enterprise insurance management platform for insurance agencies, brokers, carriers, and MGAs/MGUs, has announced that Madanes Insurance Agency, a leading insurance broker specialising in large and complex insurance schemes has gone live with its insurance management platform.
The platform, now fully operational, is used by hundreds of the agency’s staff members.
Novidea's new platform has facilitated the complete digitisation of Madanes’ operational and business processes. It is now capable of merging vast quantities of data from insurance companies with internal information from various departments and divisions within Madanes. The integration establishes a singular, comprehensive source of data, offering a holistic 360-degree view of each customer.
Detailed customer profiles, encompassing all insurance products, payments, claims, and referrals, empower agents to precisely tailor risk products to meet individual customer needs at the most competitive prices. The customer journey at Madanes is analysed and improved with greater ease, speed, and accuracy, all while ensuring robust data privacy and security.
Madanes has also introduced a multi-channel communication system, encompassing WhatsApp, SMS, email, and a phone centre. The innovation enables customers to contact the company easily, receive swift responses, and independently manage various tasks.
Madanes can now boast full digitisation of all operational and business processes.
Boaz Rubin, CEO of Madanes Insurance Agency, says, "With the implementation of Novidea's platform, we have completed an end-to-end digital transformation that is expected to yield unprecedented operational efficiency and provide efficient, fast, and high-quality service to our policyholders, with 80,000 insurance claims submitted each year.
"The integration of multiple data sources and the insights presented by the Novidea platform enable us to conduct in-depth analysis and map the risks to which the business and insureds are exposed. We are then able to adjust our solutions offering, reduce expenses for our insureds, and enhance customer experience and satisfaction. As insurance experts, we know how to maximise the benefits from Novidea's platform, which is among the most advanced and successful in the world, and we heavily rely on the knowledge and experience of the company's people."
Roi Agababa, CEO and Founder of Novidea, stated, “Insurance organizations worldwide are dealing with outdated and disparate technologies that do not meet today’s needs. Against the backdrop of increasing competition, and with the aim of enhancing customer experience and providing an advanced digital experience, they are looking to replace their traditional systems with new generation systems.
"This growing demand for innovative technological solutions seeks to improve data quality and access, provide a smooth digital customer experience, and streamline processes. We are excited that Madanes has stepped into the technological forefront of the insurance industry, which will help it maintain its leadership in the market, both in terms of service and customer experience and in operational efficiency metrics.”
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