Technology & AI Articles

AI in insurtech: Evolving the customer experience

In this roundtable, we look at ways AI is evolving insurtech consumer experiences, from chatbot upgrades to embedded offerings, claims and quote generation

Earth observation and imaging in insurance underwriting

With a rising number of satellites in orbit, we ask how earth observation technologies are changing the way insurers spot and enumerate risk

Lifetime of Achievement: Peter Zaffino

As the CEO of US insurance giant AIG, Peter Zaffino is committed to tackling climate change and being an ‘ally’ in the fight for equal pay

FICO: A career in data analytics – understanding CX

We speak with Louise Lunn, VP of Global Analytics Delivery at FICO, on her career in data analytics, and the lessons incumbents can take in managing CX

Integrating AI into insurance with Capgemini’s Elias Ghanem

Elias Ghanem from Capgemini explains how AI and machine learning tools are being integrated into the insurance sector and how they can benefit customers


Climate and cyber risk among consumers' top concerns – AXA

Climate risk, cybersecurity and pandemics are some of the top challenges cited by everyday consumers, according to AXA's latest Future Risks Report

Starpeak’s Julian Hucks: Improving customer service with AI

InsurTech Digital spoke with Julian Hucks, Founder and Managing Director at Starpeak, about how AI and automation can revolutionise the insurance sector

Indonesia's telemedicine startup Good Doctor gets $10m

Indonesia's telemedicine startup Good Doctor has received a US$10m shot-in-the-arm from investors including MDI Ventures and Grab