Applied Systems: Your indispensable partner of choice
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance and is the indispensable partner of choice for NFP.
“We've been a partner with NFP for more than 10 years - our companies have grown together throughout the US and Canada, said Trevor Bunker, Chief Customer Officer at Applied.
“We provide that digital ecosystem or digital platform, by which they run their business and help support their customers. Our goal at Applied is to really be that essential partner to customers like NFP, who look out for their customers to help them protect what matters most,” said Bunker.
“Our internal mantra is to be an indispensable partner - to be that partner of choice. We strive to be that partner you want to bring into the room every day - we focus on being the easiest company to do business with,” he said.
For more than 35 years, Applied has led an industry which they helped to create with a mission to continuously improve the business of insurance. Since 1983, the company has been at the forefront of insurance technology, leading the way through innovation.
Applied is the world’s largest provider of agency and brokerage management systems serving customers throughout the United States, Canada, the Republic of Ireland, and the UK. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.
Applied Systems - quick facts:
- Founded in 1983
- Headquarters: University Park, Illinois (US), with regional headquarters in Mississauga, Ontario (Canada), Brighton, East Sussex (UK) and Belfast, Northern Ireland (Ireland)
- More than 2,300 employees
- 99 per cent of IIABA Best Practices Agencies use Applied System technology
Commenting on industry trends, Bunker said today’s customer expectations are driven by big tech – shaped by their experiences interacting with companies such as Google, Uber and social media platforms.
“We are helping our customers continue to stay ahead of those innovation curves,” he said. “And an output of all these digital interactions is data – our customers and the industry are becoming even more obsessed with data. Clients want to be able to mine data to gain deeper insights into their business and make more informed, intelligent decisions.
“NFP and others around the world are constantly looking to expand their data repository – looking at their own data, integrating third-party data – all while keeping data security front and center.
“How they show up in a digital storefront can elevate their brand, increase their pipeline and create market opportunity. But there's also an internal efficiency as well. How they engage digitally with insurers or carriers. Creating efficiency, having the ability to go out and find the best rates or best products out there in the market to better serve their needs.”
Bunker said independent agencies are attracted to Applied because they offer scale and expertise. “We bring expertise around digital connectivity – gone are the days of closed systems. Independent agents want choice and the flexibility to innovate. Our open architecture provides flexibility and easier access to more quickly integrate third-party applications so independent agencies can be in control of their own tech destiny,” he said.
Applied’s philosophy around open technology extends to its partners too. Case in point, Applied has partnered with Salesforce which combines Applied’s expertise in insurance and Salesforce’s expertise in sales and marketing. “It’s a natural synergy to be able to bring our solutions together. We're very excited to be able to deliver capabilities on the Salesforce platform,” said Bunker.
Google is another technology partner and has made a significant investment in the company. The partnership has brought a wealth of expertise and technology to Applied. From access to data scientists to deep cloud expertise, the partnership has allowed Applied to focus on providing that open, flexible, scalable technology.
“Google has really given us that vaccine, or that boost in the arm, to really help up our game from a technology stance,” said Bunker.
SLK Software: Optimising performance in the digital economy
Established in 2000 in Bengaluru, India, SLK Software recognises that fast-paced digital transformation is creating an unprecedentedly fertile period of opportunity for global businesses.
As such, with a firm belief in the power of simplification and automation to yield new and exciting experiences, the company has been challenging the status quo for over 20 years through an approach that is:
- Relationship oriented
- Strategically focused on a desired outcome
- Reliant on automation tech
Believing in purposeful automation
SLK’s specialisation in automation tech is full spectrum: artificial intelligence (AI) and machine learning (ML), Computer Vision, Natural Language Processing (NLP), Robotic Process Automation (RPA), and more, are all part of its core competencies.
Citing 90% productivity improvements, 30% business growth through better customer experiences, and up to 20x faster go-to-market capabilities, the reasons for its focus are clear.
The company currently serves the banking, financial services, insurance, retirement services, M&A, manufacturing, and supply chain sectors. Solutions offered include:
- Intelligent Business Transformation
- Agile IT Automation
Accelerating workflow processes
The latter is a tool specifically calibrated to enable business users an easy method for capturing document processes. This can occur across any application, with these individual tasks then seamlessly combined for both improved compliance and governance.
Carol Castelloni, VP of Transformation at CNA Insurance, highlighted this as providing critical support in helping the company meet its business objectives:
“SLK’s Avo Discover tool accelerates how we can document workflow processes, measure impacts on enhancements, and identifies future automation opportunities.” Liberated from having to focus on these process-driven aspects of business, CNA Insurance has been able to refocus its attention on creative problem-solving instead.
Ultimately, this is the most important benefit that SLK brings: it optimises the back end so that clients can channel their energy towards what matters the most, customers.
Read more about SLK Software and CNA Insurance in the June 2021 edition of FinTech Magazine.
Pictured: SLK Software team (source)