Why NFU Mutual is Migrating Core Systems to Guidewire Cloud

NFU Mutual has announced a significant shift in its digital strategy by migrating its on-premises core systems to the Guidewire Cloud Platform.

The UK rural insurer is moving its deployment of Guidewire InsuranceSuite to the cloud-native delivery model to improve scalability and security.

By adopting the cloud-based infrastructure the insurer aims to reduce the administrative burden on its 300-strong agency network while improving premium collection services.

The transition marks a new phase in a long-term relationship between the two companies that has spanned more than 15 years. It also involves a commitment to the Guidewire Data Platform, which provides a unified environment for capturing and recording critical property and casualty data.

NFU Mutual intends to use these data capabilities to generate more sophisticated business insights and support its ongoing growth strategy.

Furthermore, the implementation of the Jutro Digital Platform will allow the firm to update products and features once and expose them instantly across all digital intake points.

Nick Turner, Group CEO of NFU Mutual, says: “We are proud to be one of the UK’s most trusted insurers. That trust is built on the foundation of our agency network, which is providing stability to local communities and helping our customers to thrive. 

“That would not have been possible without the partnership we have developed with Guidewire. 

“The move to Guidewire Cloud Platform is a clear demonstration of our commitment to best-in-class customer service and improving the user experience for our talented employees and network of highly experienced local agents and their teams. 

“It will also play a vital role in our growth strategy as we look to develop our commercial lines and high-net-worth offering.”

Expanding commercial and high-net-worth lines

The migration is expected to play a key role as NFU Mutual seeks to expand its footprint in the commercial lines and high-net-worth sectors.

By moving away from on-premises hardware, the organisation can benefit from a more rapidly-updatable model that responds faster to market dynamics.

This agility is crucial for an insurer that manages a diverse portfolio including motorhome and business insurance for 900,000 members.

The integration of the digital platform specifically targets a reduction in time-to-market for new insurance products.

Will McAllister, SVP and MD of EMEA at Guidewire, notes: “NFU Mutual is one of the most recognised and trusted brands in the UK. They were one of our first customers in Europe, and the partnership which we have developed over the past 15 years is one that we are hugely proud of. 

“Quality customer service, delivering best-in-class customer satisfaction rates, together with and an in-depth understanding of the needs of its agency network, is why NFU Mutual is held in such high regard, and I am proud of the role our technology has played in their journey. 

“The move to Guidewire Cloud platform will ensure NFU Mutual continues to meet heightened customer expectations and ever-changing market dynamics, and I am excited to see what the next 15 years of partnership can deliver for such a trusted brand.”

Building on a legacy of rural insurance

NFU Mutual has historically operated through a network of local agency offices situated in rural towns and villages. This physical presence is being paired with modern cloud capabilities to maintain relevance in a digital-first industry.

The company offers a range of financial services beyond general insurance including life pensions and investments.

As a mutual, the organisation is owned by its members and reinvests in its technological infrastructure to provide long-term stability.

Guidewire currently serves more than 570 insurers across 43 countries and manages the industry's largest R&D team.

NFU Mutual continues to support rural initiatives and environmental projects as part of its wider corporate responsibility remit.

A successful migration will ensure the insurer can handle the increasing complexity of modern risk management while maintaining its traditional service values.