AXA Global Healthcare Launches Integrated Health Platform
AXA Global Healthcare, the international medical insurance division of French multinational insurance firm AXA Group, has unveiled a digital platform merging insurance services with healthcare delivery.
The platform, launched in December 2024, incorporates virtual consultations, policy management and wellness tracking through a mobile application.
The system combines essential health insurance services, policy documentation access and claims management with virtual care services and wellness features.
A companion web portal provides desktop access to insurance and healthcare services for users requiring computer-based access.
Technology Infrastructure
The platform connects policyholders to a network of 1.9 million healthcare providers through search functionality that categorizes providers by location, medical specialty and specific health conditions.
Users access consultations with 450 physicians worldwide through phone or video services, with availability in more than 20 languages.
Mental health support through the platform includes six psychology consultations per member via video or telephone sessions. A second medical opinion service connects patients to 50,000 medical specialists for consultation on diagnoses and treatment plans.
The system enables users to authorise new treatments, submit invoices and manage claims through the application interface.
Members can view remaining policy limits, access insurance documentation, and communicate with customer service representatives through live chat or secure messaging.
Global Deployment
The initial release in December 2024 targets selected clients, with phased implementation continuing through 2025.
The platform launched with English and French language options, with additional languages planned for introduction throughout 2025.
Technical features include integration with wearable devices for fitness tracking and tools for monitoring physical activity and nutrition. The platform provides content focused on stress reduction, sleep improvement and mental wellbeing support, enabling users to set and track personalised wellness goals.
Insurance Management
The application provides access to policy documents, digital membership cards, and insurance handbooks. Users can track claims progress and view coverage details through the mobile interface.
The platform includes tools for setting and monitoring wellness objectives, with features focusing on mental health, physical activity, and weight management.
The combination of insurance services and healthcare delivery through a single platform marks AXA's expansion into the wellness sector. The integration of virtual healthcare with traditional insurance functions reflects changes in healthcare delivery and insurance technology.
Xavier Lestrade, CEO of AXA Global Healthcare, says: "The launch of our new all-in-one app marks a major milestone in our mission to lead innovation within the international health and wellbeing space.
“AXA Global Healthcare plans to be a key player in the growth of preventative health. The app is paving the first steps, demonstrating our journey into wellbeing."
"We are committed to offering our customers advanced tools that not only streamline healthcare management but also support their physical and mental wellbeing.
“The app integrates access to policy documents, claims, and virtual care services but also to personalised wellbeing services which have been carefully curated in order to support people's health and wellness no matter where they are in the world."
Make sure you check out the latest industry news and insights at InsurTech and be part of the conversation at our global conference series, FinTech LIVE.
Discover all our upcoming events and secure your tickets today.
InsurTech is a BizClik brand
