Shukri Mustafa, COO/CIO of Raiffeisen Bank Kosovo, describes the bank’s mission to use continuous innovation to improve the customer experience...

 Cris Villar, VP of Customer Success & Co-Founder at Landbot tells us why messaging technologies will become crucial to customer servicing in 2022

As connectivity increases, the role of telematics has expanded exponentially. But when will it become a mainstream option?

SAVVI Financial’s Gina Mourtzinou and Liz Murphy discuss why customer-centrism is critical to the successful delivery of financial services...

InsurTech Digital consults executives from Sapiens, Majesco and Kin Insurance on how to achieve optimal customer-centricity in the digitised industry...